Businesses face various challenges as they navigate engagement with employees as well as customers during the pandemic and resulting remote work arrangements. However, our call centres in Sri Lanka will help you provide excellent customer support that is 24/7 and multilingual. When providing call centre outsourcing services, we give priority to expertise and experience, which is why we recruit, equip, train and retain teams of sales experts. They will seamlessly integrate our call centre solutions with your sales operations, causing minimal disruption to business operations and functions.  

Rising customer expectations push organisations to keep innovating and creating amidst changing technologies and rising operational costs. Adapting to these changes while also meeting customer demands can be challenging to businesses and we are here to help with CallOCare’s product support. By outsourcing to us, you can get access to trained personnel who can effectively handle all customer inquiries. We also follow a strict quality control process to ensure our call centre solutions always meet your quality standards. At CallOCare, we focus on results and use the latest technology to increase efficiency of processes and reduce costs.  

There are several services provided by our call centres in Sri Lanka and sales acquisition is one that can benefit organisations across industries. Call centre solutions play a key role in effective sales and acquisition strategy, which is why many choose CallOCare for call centre outsourcing. Our multi-channel contact centre supports the entire customer lifecycle using both voice and non-voice customer interactions on online and mobile platforms. The approach we have developed for our call centre solutions gives priority to data security and we use high-speed lines and enter into non-disclosure agreements with all our clients before commencing a project.  

If you are looking for ways to increase the reach of your products and services, CallOCare has a team of skilled telemarketers with years of experience who can develop a bespoke telemarketing strategy for your business taking into account your unique and specific requirements. Our telemarketing services include cold calling, B2B telesales, teleprospecting, inbound telemarketing and outbound telemarketing. Our telemarketing services are flexible and scalable, which is an advantage of outsourcing your telemarketing services to CallOCare.  

The use of social media and other online platforms to reach potential customers is a service we provide businesses and we develop bespoke lead generation services to suit the organisation’s unique requirements and targets. Our lead generation strategies and techniques include cold email campaigns, podcast appearances, and social media lead generation. For the latter, we use platforms like LinkedIn and Instagram to connect businesses with potential clients, whether it is B2B marketing or B2C marketing.  

Our appointment scheduling services are easy to use and team members on your end as well as our end can easily access the system. The tools and capabilities are mobile friendly and can be accessed on desktop or on the go. It can manage multiple schedules and allows you to easily book, cancel and reschedule appointments. A few other benefits of CallOCare’s appointment scheduling services include the ability to automatically send confirmations, changes and booking information via text and email.  

The thousands of emails you receive and have a tough time reading and responding to may hold opportunities you do not want to miss. Our call centre outsourcing services include email support, where our experienced and skilled team will respond to all your emails within a fast turnaround time. Our services, which are provided 24/7 throughout the year, are reliable and secure.  

At CallOCare, we offer flexible live chat support that allows you to respond to every customer quickly, while maintaining your quality, voice and results. Some of the key features of our live chat support are professional response quality, 24/7 support and sales, and management and training. We also seamlessly integrate our system with your existing chat platform. Our pricing options are pay per agent, pay per resolution, and on-demand support.  

The safety of your employees and security of your premises and assets is undoubtedly a priority to your organisation and our CCTV monitoring services give you the same protection as on-site security units, but at a much lower cost. By outsourcing your CCTV monitoring services to CallOCare, you can access a range of services like video surveillance and monitoring, quality control, CCTV monitoring documentation, and testing, checks and maintenance.  

Our data entry services are among the most professional call centre solutions you can find and will help you increase in-house efficiency and productivity by leaving the collection of data from documents, digital images or the internet to our team of skilled experts. We also provide digital document processing services and prioritise timeliness, accuracy and security. The data entry services provided by CallOCare will enable you to focus on core business operations and increase efficiency and productivity of in-house teams.  

Medical professionals are often weighed down by the burden of documentation like patient reports, consultation material, lecture notes and laboratory reports. While this negatively affects productivity and efficiency, it can also prevent an establishment from improving patient care and enhancing services. With our medical transcription services, you can leave the transcription of material from visual and voice to text to us. We follow a three-tier approach of research, accuracy reviews and analysis.  

Our rich array of web research services can benefit businesses in many ways. We can help you easily access information on existing customers as well as new customers, competitors, the market, products and services, and the economy. We have a dedicated team of web researchers, data miners and data analysts and we follow industry best practices when providing our data research services. Our work covers major search engines, social media and other platforms on the internet. Our data research will give you rich insights into the buying patterns of customers, pricing strategies of your competitors, and prevalent business trends.