Safety and security of a business are likely to be among the top priorities of any business owner. With CCTV for business, you can easily monitor what is happening in the premises, which is why video surveillance is something you should consider for your establishment. CCTV monitoring companies typically offer a range of services like […]

A lead is a potential customer who has shown interest in a product or service offered by the business but is yet to make a purchase. A lead is also someone who fits the company’s buyer persona. There is a process involved in finding and attracting these leads and this is known as lead generation. […]

Customers may interact with a business before, during and after a purchase, whether it is to inquire about the availability of a product or lodge a complaint about delivery delays. From customer support hotlines to emails and more recently, social media, there are several channels that can be used for customers to interact with a […]

Businesses must have an understanding of their customers, competitors and potential markets if they are to increase sales of existing products, introduce innovative products or services, and explore new markets. This information is gathered from extensive market research, which is usually carried out by market research agencies. Businesses can benefit greatly from data research services […]

Telephone answering services can be a cost-efficient way for businesses to offer customers efficient and professional customer services, through which, customer satisfaction and business retention can be improved. There are several telephone answering services offering various features and these are the best telephone answer services UK. CallOcare provides best telephone answer service UK There are […]

Medical professionals like physicians and nurses are required to prepare medical reports on patients as well as spoken material for lectures. Due to time constraints, these are typically documented as voice files and are later transcribed into text files. While there are transcription apps available for most mobile devices, medical professionals prefer using specialised medical […]

Telemarketing is a lead generation strategy used by businesses to connect with potential customers and turn a cold call into a lead. Telemarketing is commonly used by financial services, internet services, and political parties but can be beneficial to a business regardless of the industry. Outbound telemarketing services include B2B telesales, cold calls, and teleprospecting […]

Companies across industries opt for call centre outsourcing due to the many benefits of the practice that can increase efficiency and productivity, refocus resources and funds to core business functions, and enable companies to provide excellent customer service. This applies to companies around the globe and Sri Lanka is no exception. There are several call […]

Outsourcing is a popular practice across the globe as it has several benefits like lower costs, access to the latest technology, high quality service, and industry expertise. Various business functions can be outsourced, whether it is customer service, recruitment or finance. When talking about outsourcing, many tend to consider outsourcing for specific tasks as opposed […]

Outsourcing your call centre services has become a popular practice across industries. However, as beneficial as call centre outsourcing is, there are a few things you should know before outsourcing call centre services. What is call centre outsourcing? When deciding to outsource your call centre services, you need to first understand what exactly you will […]