Small business faces unique challenges and cannot be viewed in the same light as large companies. While large companies may have more resources to allocate to their customer service, they may also already have a large customer base when launching an online store or website.
A small business, on the other hand, will have limited resources for marketing, which means that an efficient service will be one of the main ways it widens its target audience. A small business may also have to ensure it has a user-friendly and well-developed website and customer care like live chat support services to enhance the customer experience.
If you are a small business owner, you may want to invest in a live chat customer service that is ideal for your company and also within your budget. When considering your options, look at this 12 software which are the best live chat support services for small businesses.
Zendesk has a number of products like analytics and reporting, call centre software, and smart self-service, which will benefit any business but its live chat support services are one of the best for small businesses. Proactive engagement, powerful metrics, and multichannel features are some of the key elements of Zendesk Chat that make it a popular choice among small business owners.
Freshchat is one of the top options for live chat support services for small businesses and has a number of features like customisation, integration, user trackers, and in-app campaigns.
With a 14-day free trial, LiveChat is a top choice for live chat customer service among small businesses. The service improves its features to make sure you can increase sales, solve customer problems in no time at all, cut costs, and strengthen your relationship with customers.
In addition to an excellent live chat customer service, Drift offers a number of other services like sales videos, conversational emails, and AI-powered automation. It also has a great bot builder, which will be extremely useful to small business owners.
Olark lets you easily access data in your live chat transcripts and is a popular live chat customer service product. Their chat boxes can be customised so that they suit your brand. Olark also saves time through automation and offers live chat analytics so you can keep track of important areas like customer satisfaction and chat volume.
Besides email marketing and SMS marketing, Sendinblue is known for their live chat software which is easy to use and can be set up in a short time. With Sendinblue, all you have to do is set up your chatbox, install it, be there for customers in real-time, and organise your team.
With an AI-powered chatbot that makes it easy to scale, LivePerson offers a complete solution to build, manage, and optimise chatbots. Its products include messaging channels, AI-powered bots, call-to-message, and advanced management.
With Intercom, you have access to customer support services like business messenger, help centre articles, answer bots, team inbox, and customer data. Its features include a free 14-day trial, easy setup, and the option of canceling the service at any time.
SnapEngage has three plans to choose from; essentials, professional, and enterprise. The three come at different price points and have a range of features available depending on the package that is chosen and services that are paid for.
Designed as a modern messenger for easy communications with customers, Chaport is an option worth considering if you are a small business looking for a live chat customer service. Features include multi-channel, auto-invitations, group chats, mobile apps, and integrations.
Smartsupp lets you collect customer feedback and offer great customer care and grow profits with same visitor traffic through an easy to setup software that works on multiple platforms, including WordPress, Webnode, OpenCart, and PrestaShop.
With unlimited chats, up to three free operators, a powerful operator dashboard, customisable widget, and native apps, Pure Chat is a top choice of live customer service software for small businesses. They also have a free automated chatbot called ArtiBot.ai.
These are the top 12 live chat support services that cater to small businesses, so if you want to increase sales and strengthen customer relations, add a live chat to your website today.
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