Voice over Internet Protocol or VoIP is an alternative way of making phone calls. This type of phone calls is…
Businesses rely on customers for expansion and growth and treat the customer with importance but often fail to prioritise customer…
The eCommerce industry is currently experiencing rapid growth and expansion. As the number of customers of an eCommerce business increases,…
Customer support skills are essential when addressing customer issues and call centre companies UK offering services like inbound lead generation…
Call centres may seem like an outdated practice, but play an important role in customer service outsourcing. They have also…
Interactions initiated by the customer are known as inbound calls and play a significant role in lead generation services. Due…
Monitoring and analysing certain trends and patterns of your customer service is vital when making improvements to the services you…
One of the ways in which a business increases sales is by gaining new customers. This can be done by…
There are several sales strategies that teams make use of to increase sales, especially in new and unique ways. Outbound…
Lead generation is the process of attracting and converting strangers into people who have indicated interest in the company’s product…