Voice over Internet Protocol or VoIP is an alternative way of making phone calls. This type of phone calls is extremely cheap or are completely free and VoIP is a technology that has changed the way call centre companies in the UK operate. Besides cost, VoIP is a technology used by many because it offers […]

Businesses rely on customers for expansion and growth and treat the customer with importance but often fail to prioritise customer service. This is despite the fact that customer service has an effect on revenue generation. Bad customer service will turn customers away from the business, making sales suffer. However, good customer marketing can create a […]

The eCommerce industry is currently experiencing rapid growth and expansion. As the number of customers of an eCommerce business increases, so does the need for customer service. This includes services offered to online shoppers, like live chat support services. If a customer has a question about one of your products, they can use the live […]

Customer support skills are essential when addressing customer issues and call centre companies UK offering services like inbound lead generation and outbound lead generation, and let companies outsource CCTV monitoring services will look for these 15 skills in their reps. Communication It is important that reps are able to communicate clearly. When outsourcing your customer […]

Call centres may seem like an outdated practice, but play an important role in customer service outsourcing. They have also shifted from traditional interactions via hotlines and now include email and live chat support services. Call centre companies UK provide an array of services and a company can outsource CCTV monitoring services, telemarketing, and lead […]

Interactions initiated by the customer are known as inbound calls and play a significant role in lead generation services. Due to the large volume of inbound calls a company may receive, many opt for customer service outsourcing. A company can also outsource CCTV monitoring services and telemarketing to call centre companies UK. The usual process […]

Monitoring and analysing certain trends and patterns of your customer service is vital when making improvements to the services you offer. These metrics and indicators measure different aspects and areas of a call centre and these are seven call centre metrics to measure your customer service. Customer satisfaction One of the key objectives of customer […]

One of the ways in which a business increases sales is by gaining new customers. This can be done by persuading and attracting prospects to purchase a company’s products and services. Various strategies are implemented to gain new customers and this is called customer acquisition. A customer acquisition strategy includes a methodology and system of […]

There are several sales strategies that teams make use of to increase sales, especially in new and unique ways. Outbound sales are a type of sales and the process requires a sales representative to reach out to a prospect and deliver a sales pitch. Telemarketing and cold calling are types of outbound sales, where the […]

Lead generation is the process of attracting and converting strangers into people who have indicated interest in the company’s product or service. Leads can be marketing qualified, sales qualified, product qualified, or service qualified, depending on how they have interacted with the company. Lead generation can take place in two ways; inbound and outbound. There […]