Lead generation is a method used to increase demand for a company’s products or services and is an important approach used to boost marketing and sales. Companies often outsource their lead generation to call centre companies UK for improved and tailored lead generation services. Telemarketing and live chat support services are types of lead generation […]

Businesses adopt several strategies to increase the demand for a product or service and lead generation is one of them. A lead is any person who shows interest in the company’s products or services and inbound lead generation is an approach where the prospect decides the method and channel of communication with the company. Outbound […]

Business processes are steps taken by companies to increase their sales and meet objectives and goals. Lead generation services are one such business process, where customer interest or inquiry into a product is initiated through various methods. Appointment setting, on the other hand, is where leads are contacted in order to qualify them as prospective […]

Maintaining onsite customer service teams can be costly to a business. From infrastructure, facilities, and equipment to labour and salaries, a company has a huge cost to bear in order to have its customer services in-house. Many are thus opting for call centre outsourcing, where a company’s customer service functions are operated by a third […]

Businesses consist of several departments that work towards the same objectives in order to enhance sales growth and increase profit. Various strategies are implemented in order to improve these efforts and marketing strategies play an important role in any business. Telemarketing communication is a marketing strategy and traditionally involved connecting with customers over the phone. […]

From lead generation services to live chat customer service, there are several reasons why a customer would contact a business and it is vital that businesses provide efficient and quick customer care. Due to the important role the customer plays in any business, from increasing sales to word-by-mouth marketing, businesses cannot afford to overlook customer […]

Customer care plays an important role in any business and customers rely on customer care services to ask further questions about a purchase or complain about a faulty product. From delays in deliveries to issues with orders, there are several reasons why a customer would make use of a company’s customer care services. Due to […]

Outsourcing company functions or services to third parties has become a popular practice of companies, regardless of the industry or field. Call centre services are commonly outsourced for a number of reasons and there have been major developments and improvements to call centre services taking place in recent years thanks to the technology in use […]

As a consumer, there is perhaps nothing more annoying than answering a call only to realise someone is trying to sell you something. We often choose to disconnect and go about our day, wondering why companies opt for telemarketing when digital marketing is a booming industry. The reason sales support services like telemarketing are still […]

The internet and the connectivity it affords have led to the popularity of flexible hours, working remotely, and technical support outsourcing; thus, no longer do people have to be physically present in a company, especially for tasks like developing and maintaining apps or payroll processing. These fall under technical support services and they can be […]