Voice over Internet Protocol or VoIP is an alternative way of making phone calls. This type of phone calls is extremely cheap or are completely free and VoIP is a technology that has changed the way call centre companies in the UK operate.
Besides cost, VoIP is a technology used by many because it offers more features, especially in the context of lead generation services. These features make UK call centre services more efficient and increase the quality of the calls.
While VoIP software has both personal and professional uses, there are the top 15 VoIP phone services for business.
Simple to set up and easy to use, this cloud-based call centre UK software connects tools to provide a better service. They also have features that will allow users to gain visibility and enable productivity. Given these features, a company choosing to outsource CCTV monitoring services or outbound lead generation and inbound lead generation can use Aircall for their VoIP needs.
Used by over 5,000 companies globally, CallHippo lets you sign up and start a virtual phone system in just three minutes. Telemarketing and other lead generation services may use CallHippo for smoother support, smarter calls, and better business.
Call centre companies looking for a VoIP phone solution may consider CircleLoop for their powerful integrations that allow a UK call centre to offer a range of services like inbound lead generation, outbound lead generation, and live chat support services. Key product features include analytics, call functions, phone systems, and apps and devices.
A UK call centre looking to improve their customer service outsourcing services must definitely consider CloudTalk, a software designed to improve the company’s interactions with customers, making workflows more efficient.
Dialpad has three different plans; Standard, pro, and enterprise. Plan features include basics like customer routing and number porting as well as additional features related to collaboration, apps and integrations, productivity, and support.
Previously known as Jive, GoToConnect addresses the crucial needs of a business to have a unified, cloud-based phone and meeting solution that lets users do business from anywhere and on any device.
With JustCall, call centre companies in the UK can get phone numbers in 70 countries and start making or receiving calls within seconds. They are ideal for lead generation services and customer service outsourcing.
Line2 is a software that lets users easily separate business calls and messages from personal calls and messages with a second phone number on all devices. The software also allows for mobility and flexibility.
Ooma is a VoIP system that mainly caters to small businesses and has over 35 features. Telemarketing and lead generation services will find that the Ooma Virtual Receptionist can be customised to provide essential information to callers while Ring Groups make sure every call is answered.
With Nextiva, you have access to an array of flexible VoIP options and can easily move your current PBX system to the cloud. Some of the features of Nextiva that make them the ideal option for call centre outsourcing services are a cloud-based solution to manage every aspect of the phone solution, over 45 advanced features, a user-friendly mobile app, and a secure network.
A complete, global cloud communications and collaboration solution, RingCentral is used by many companies for call centre outsourcing due to their world class service. They offer both inbound and outbound lead generation features, like efficient inbound call routing that uses a skills-based approach and superior outbound capabilities that maximise agent productivity and automate mundane tasks.
With UberConference, you can work from anywhere and their free video conferencing comes with no PIN and no downloads. While the business can choose different plans depending on the pricing and features, some of the key features of UberConference are video conferencing, screen sharing, and voice intelligence.
Call centre outsourcing is made simple with VoiceShot, a virtual cloud phone system with multiple plans to choose from. Call routing, voicemail-to-email, auto-attendant, and numerous extensions are some of the key features of VoiceShot.
This VoIP solution has plans for small businesses, medium businesses, and enterprises. Features like multi-level auto attendant, CRM integration, call recording, and visual voicemail depend on the plan you purchase.
Omnichannel routing, workforce engagement management, contact centre analytics, and customer engagement are some of the key features of 8×8, a complete cloud contact centre solution that makes it easy to connect and collaborate with agents, employees, and customers.
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