What Is Medical Transcription? Everything You Need To Know

Medical transcription or MT is a profession where the transcriptionist listens to dictated voice recordings from medical professionals like doctors and transcribe them in to documents, correspondence, or reports. While the title of healthcare documentation specialist is also used in the field, a medical transcriptionist may carry out clerical duties as well depending on their place of work.

An on-site medical transcriptionist can be beneficial, especially to small scale establishments, but it is also a service included in call centre outsourcing. A company providing a medical transcription service will be better equipped to handle multiple speakers and diverse accents as well as technical terminology. Regardless of the language used in the visual or voice content, a call centre will have the resources to convert the content to text without any difficulties.

Customer centre outsourcing services will also implement a strategy when carrying out their services to ensure their customers are satisfied with the final product. This strategy can include processes like research and analysis, which will increase the accuracy of the content.

Whether an organisation chooses to outsource their medical transcription tasks or hire a professional, there are certain responsibilities that fall under MT.

• Responsibilities

As mentioned above, the responsibilities and duties of a medical transcriptionist depend on the organisation they provide services to. Even outsourced medical transcription services come at various price points, depending on the tasks carried out by the call centre. This applies to any type of customer service outsourcing, whether it is lead generation services or telemarketing.

One of the key responsibilities in the field of MT is to transcribe information dictated by a medical professional. This includes incoming correspondence as well. A medical transcriptionist must also be able to operate word processing, transcription and other relevant equipment and software. This is where a medical transcription service can be beneficial, as customer service outsourcing centres invest in the latest technology in order to provide a fast and efficient service.

The individual may be required to file and store material and enter relevant data and orders into software applications. The MT may also have to proofread and edit material, eliminating any mistakes or inaccuracies in terms of grammar, spelling, consistency, and medical terminology.

The responsibilities of the medical transcriptionist are a deciding factor when it comes to salary and rates. Those who work remotely may get paid depending on the number of hours they work or the volume of work they do. Call centre outsourcing rates may depend on the services obtained, including additional services like live chat support services, lead generation services, and telemarketing.

• Skills

There are various skills a medical transcriptionist must possess in order to provide an efficient and quick service, which can be enhanced with training and educational programmes. While certification is not always required, a call centre providing customer service outsourcing services like medical transcription may look for professionals with certain educational qualifications and job experience.

Language and computer proficiency are two key skills to possess in the field of medical transcription. Critical thinking can also be important, especially when fact checking and looking for inaccuracies in the material.

A medical transcriptionist may also find that time management skills come in handy, as deadlines may be tight and a professional may be required to transcribe large volumes of voice recordings in a short period of time.

• Future of the profession

A service that was provided by on-site professionals and then employees working remotely is now being provided by call centres, which are equipped with resources and equipment to transcribe large volumes of material in a short period of time.

An organisation may choose to outsource medical transcription as it may also give them access to services like lead generation, live chat support services, and telemarketing.

However, the future of medical transcription may see a decrease in human involvement, with the development of technology automating various aspects of the job. This will allow organisations providing MT services to increase efficiency and productivity, converting a larger volume of material in a shorter period of time.

While medical transcription may not be a profession many talk about, it is essential in the healthcare sector. With the development of technology, the services that fall under medical transcription may change and evolve, but the key responsibilities of medical transcriptionists include transcribing voice recordings from medical professionals to text. With call centre outsourcing, an organisation can easily carry out these tasks with a skilled and experienced team.