Missed business opportunities is something no organisation would want and good customer support plays a key role in ensuring businesses do not miss a single call from clients or customers. This is especially important at present, where a pandemic has changed the way business is carried out across industries.

Around the globe, organisations are working remotely and minimising face-to-face contact due to social distancing regulations. Communication between companies and their clients mainly take place over the phone or with the use of online methods of communication. In order to accommodate these changes, businesses have had to accelerate the adoption of technology to support business operations from customer care to onsite repairs and training employees.

However, adapting to these changes can be a challenge to many organisations, especially due to the integration of new technologies with existing systems. This could be the main reason your company has been reluctant to move to better contact centre solutions.

There can always be certain issues when integrating such solutions with your system, but the customer service agents at CallOCare are experts at integrating customer support systems seamlessly, causing minimal disruption to business operations.

The team at CallOCare is also multilingual and operate 24/7, making our call answering services among the best you can find.

At CallOCare, we value expertise and experience above all and we recruit, equip, train and retain teams of sales experts that can seamlessly plug into your sales operations, causing minimal disruption to business operations and functions.

Our customer service agents are experts with years of experience in handling client queries, understanding their concerns and resolving any issues quickly. This has been key to continued customer satisfaction and retention that our call answering services guarantee.

We offer a variety of contact centre solutions and channels at CallOCare. These include channels like phone outreach, social media, email, and chat to interact with clients and ensure their queries are dealt with quickly and effectively. This results in happier and loyal clients, which enables you to retain more business.

Our team of customer service experts can be of great benefit to your company, regardless of the services you require. Whether your company needs temporary remote assistance given the disruption caused by the pandemic or ongoing support for a dispersed workforce, we can meet your requirements with our contact centre solutions. These will support your customers as well as your employees

While customer satisfaction and retention increases with the use of high quality telephone answering services, employees can be more efficient as they can utilise real-time learning and guidance remotely through collaboration, while also ensuring their safety and limiting unnecessary travel and physical interaction.

What do we offer at CallOCare?

Our call answering services cover a variety of solutions and channels and our customer service agents maintain a high level of expertise and professionalism. Our omnichannel customer support is scalable, which means that your team of customer service agents will grow along with your business.

In addition to scalability, our contact centre solutions are also flexible and we will adapt to any changes or requirements of your company as we understand all businesses are unique and have their own way of carrying out business operations and interacting with customers.

We also comply with all relevant regulations and policy to make sure we provide a safe and secure service that is not at risk of non-compliance. This means that our customer service agents work within regulatory frameworks and you need not worry about your customer information and any breaches of data and privacy.

At CallOCare, we provide omnichannel contact centre solutions, giving you a range of options when it comes to communicating with your customers. Some of these channels are phone outreach, social media, email, and chat. While we cover a range of solutions and channels, our customer service agents will seamlessly integrate our telephone answering services with your existing system, causing minimal inconvenience and disruption to your employees as well as customers.

This seamless integration is something you can look forward to with CallOCare call answering services.

We also understand the importance of reporting and analysis, which is required not only to monitor your customer care and the quality of the service provided by our customer service agents, but also when making business decisions and improving and personalising customer experience.

Our reporting is comprehensive and detailed, so that you can benefit greatly from the data.

Why should you choose CallOCare?

1. You may have come across various call answering services when looking for customer service agents for your company, so why choose CallOCare? There are many benefits of using our call answering services and we will communicate with your customers on your behalf regardless of the size of your company or the industry you operate in.
2. Our team of customer service agents bring a high level of professionalism and expertise to the job that can rarely be found elsewhere and they will make sure you never miss a single call and opportunity. Our team will answer all calls your business receives, collect leads and resolve queries for you.
3. The pricing of our telephone answering services make them a cost effective way of improving your customer support and you can choose from various price plans that suit your company’s requirements as well as budget. This means that you do not pay for services you do not require, but still have access to the years of experience and training our customer service agents have.
4. From choosing a local number to writing the script, you will be involved with the process throughout, which gives you control over how your business interacts with your customers and clients. This way, you can make sure our contact centre solutions are up to your standard while not having to dedicate a team and resources onsite for customer support.
5. You can instead focus on what you do best, whether it is production, marketing, or sales. Your team can focus on their own areas of expertise instead of having to deal with customer calls as well. Our customer service agents will not only study your business and products and services but also the market and industry so they are able to help your customers with all their queries. This is why you should choose CallOCare for your customer support