Build a flexible live chat team that grows with you and improves automatically. Respond to every customer quickly while maintaining quality, voice and results.

There are significant advantages to this approach:

1. Professional response quality: We work with established brands and tech companies to deliver excellent customer service via live chat. We act as an extension of your existing team, with regular training, QA and re-training.
2. 24/7 support and sales: Our team answers chats as they arrive, allowing you to help your customers faster or turn more website visitors into customers. We can answer a portion of your chats or all of them. You set the criteria.
3. Use your existing chat platform: Our team and system connects to your existing chat platform. We can connect to all major platforms.
4. Management and training included: Our complete support operation includes management, training, coordination and QA. Our own technology automatically tracks gaps in coverage and opportunities for improvement.

Live Chat Pricing Options

1. Pay per agent: Hire experienced live chat agents to work a set roster each day. This services includes all management, training, QA, hiring and onboarding. Hire a consistent workforce that matches your brand values and expectations exactly.
2. Pay per resolution: Hire a distributed team of agents to resolve customer issues quickly, while matching your exact workflow. Pay monthly based on resolutions or closed conversations.
3. On-demand support: Hire a distributed team of agents to respond to all customers quickly. We can both resolve tickets AND escalate tricky conversations, while adding a human layer to set customer expectations and deliver an experience that makes customers want to return. This offering includes all management, training, QA, hiring and onboarding.