Physicians, nurses and other medical professionals often save medical reports as voice recordings in order to save time and effort given their busy schedules. These medical reports include consultation material, lecture notes, laboratory reports, and patient medical records. Transcribing these voice recordings into text is known as medical transcription.

Medical transcription makes it easier for those in the medical profession to make notes and reports without having to prepare them in a text-format, which can be time consuming. This allows physicians, for instance, to see more patients and focus on more urgent tasks.

A medical transcription service like the one by CallOCare also reduces the documentation burden on medical professionals. This, in turn, reduces burnout as they can simply dictate their reports and notes into a recording device and have a professional medical transcriber convert them into text.

A medical transcription service will also help organisations improve patient care and efficiency.

While it may seem simple enough to transcribe these notes, document, visual, audio and video transcription is a job best left to the experts. This is especially true in the medical field, where even the simplest error can have grave consequences.

A medical transcription service will deal with material with multiple speakers, technical terms, diverse accents and different languages. This makes the job of a medical transcriber a complicated process, where they must carefully convert visual or voice material to text.

At CallOCare, our medical transcription service is carried out by professionals who have years of experience in the field. They are experts in the subject matter and are all expert language speakers. This is our way of ensuring the accuracy of your transcriptions.

Three-tier process

When providing clients with our services, a CallOCare medical transcriber will follow a three-tier process. This is how we ensure the quality of our services. The three tiers of our process are research, accuracy reviews and analysis.

Research is a key part of the process as the medical transcriber must have knowledge of the content they are transcribing in order to spot any factual errors in the material. Due to differences in languages and accents as well as technical words used by medical professionals, there is room for error as the medical transcriber may misunderstand words that are not clearly said or sound similar to another word.

However, research on the topic will make it easier for the medical transcriber to easily understand the material and transcribe the audio or video files correctly.

Accuracy reviews are also important and our medical transcription service never skips this tier of the process. Accuracy reviews catch any mistakes made either by the medical professional or the medical transcriber and allow us to provide medical transcription services that have no errors or inaccuracies.

The third tier of the process developed by CallOCare is analysis, during which the medical transcriber takes a closer look at the material and analyses its content. By following this three-tier process, our team of medical transcribers are able to provide an accurate, world-class quality medical transcription service that is delivered to you at top speed. Our service is also provided at an affordable price.

Our approach

Our approach makes a significant difference to the medical transcription service we offer and many of our contemporary clients prefer that our operators key directly into their key-from-image system using a secure internet connection.

This approach has several benefits, mainly that you will not have to give up control over physical documents, scanned images or keyed data. You can also skip the hassle and cost of round-trip shipping when sending a hardcopy of your files to us.

Our approach eliminates the need to create a custom template in our system. This accelerates project implementation and reduces overall cost.

In addition to this, the work is done in real time, making it instantly available to you on a record-by-record basis. You thus need not wait for a file transfer of stale data.

With this approach, you will no longer have to hire, train and manage data entry staff as we will be doing all that for you.

However, if you prefer a more traditional approach, we can use our own system, where our medical transcriber will perform online data entry over a private network using a powerful key-from-image interface we customise for your project.

The benefits of this approach include greater control over data quality and consistency through the use of automated tools and programmed procedures, like address validations and correction.

Why you should choose CallOCare

1. There are many reasons you should choose the CallOCare medical transcription service. We offer a range of services and have a team of skilled and talented professionals who have years of experience in the field.
2. One of the best things about choosing CallOCare is the access to the highest quality when it comes to medical transcription service. At CallOCare, we make sure your medical transcriber has studied relevant areas and done sufficient research in order to be able to provide a medical transcription service you will not find anywhere else. Our team consists of highly qualified professionals and native language experts and we adopt certified quality management processes.
3. When you choose a medical transcription service like CallOCare, you can expect quick-fire turnaround times. We guarantee on-time delivery and if you do not receive your files before or on time, you can pay 15% less!
4. We prioritise your deadlines and even offer flexible plans for rushed same-day deliveries.
5. CallOCare offers different plans that you can choose from depending on your requirements. These come with affordable and simplified pricing. The transparency of our pricing is another reason to choose CallOCare and our medical transcriber will follow cost-efficient processes so that you get great value for money.
6. We also prioritise data security at CallOCare and understand that the contents of your files must remain private. Our medical transcriber will treat your files with the highest levels of confidentiality and we guarantee information security under ISO/IEC guidelines.
7. We also offer complimentary services and free add-on features that come bundled with all our services, including our medical transcription service. You thus get more than you pay for at CallOCare
8. If you are looking for a medical transcription service that goes beyond high quality and accuracy, CallOCare is your best option. We offer value-added services that will take your transcripts to the next level, preparing them for presentation or publication. At CallOCare, we offer transcript proofreading services, professional summaries of your transcript, and translation into many languages.