The call centre or contact centre is an integral component of an effective sales and acquisition strategy. In today's competitive business environment, organizations are required to engage with all potential customers through inbound and outbound communication using multiple channels. Businesses around the world rely on callOcare, a specialist Call Centre Outsourcing company, for all-encompassing sales and customer acquisition outsourcing services that nurture and strengthen customer relationships and promote revenue generation. Our multi-channel contact centre can support the entire customer lifecycle, from lead generation to lead support, through both voice and non-voice customer interactions on online and mobile platforms. By outsourcing your inbound and outbound sales and acquisition call centre requirement to callOcare, your business can leverage our strengths to get an edge in your market:

There are significant advantages to this approach:

1. Best-in-Class Technology: The latest call centre technologies, such as Automatic Call Distribution (ACD), Voice Logging, Dialers, IVR and an Asterisk System, are in place at callOcare to ensure the best possible outcome for you.
2. Data Security: callOcare places paramount importance on protecting your information. We operate using high-speed lines and enter into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.
3. Scalability and Flexibility: Our inbound and outbound call centre services can be customized to suit your particular requirement. As a 24/7 organization, we can deliver contact centre services after your business hours. We also have the capability of scaling our operations, so that as you expand to new segments and markets, you can still count on us as your outsourcing partner for customer care.
4. Customer Satisfaction Metrics: Our quality metrics, such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, keep a check on the performance of all our customer care executives, and ensure that your customer satisfaction objectives are being met.
5. Complete Transparency: While managing your customer care, we understand that we are representing your organization. For complete transparency, you get full access to all call transcripts, log-in records and performance metrics as well as a dashboard that allows you to monitor progress.
6. Multi-Channel Support: Our multi-channel customer care contact centre can keep you connected to your customers through voice (inbound/outbound) and non-voice channels such as email management, mobile SMS/Text, live chat and IVR.